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Olivier RADEMAKERS

SERVICE DELIVERY MANAGER

117, Blvd. de la République
92420 Vaucresson, France

Born on August 25th, 1972
Nationality: Belgian
Fluent in English & French

📞 +33 (0)6 51 43 65 06
✉️ olivier.rademakers@gmail.com
🔗 LinkedIn Profile
🌐 Personal Website

OBJECTIVE

Highly experienced and adaptable Service Delivery Manager with over 30 years of expertise in IT landscape management, Security, and Operations Management. Proven track record of leading diverse teams and managing projects with budgets ranging from €500,000 to €2,000,000+. Adept at Agile methodologies with a focus on delivering exceptional customer service and driving operational excellence. Seeking a challenging role to leverage extensive experience and leadership skills in a dynamic IT organization.

SUMMARY OF QUALIFICATIONS

  • More than three decades of in-depth experience in IT landscape management, Security, and Operations Management.
  • Demonstrated ability to manage projects and contracts worth €500,000 to €2,000,000, leading teams of 5 to 35 members.
  • Proficient in Agile methodologies and certified as a Scrum Master.
  • Consistent track record of delivering projects within budget and on schedule, ensuring high customer satisfaction.
  • Extensive experience in transitioning web infrastructures to cloud platforms, including Microsoft Azure, AWS, and GCP.
  • Proven mastery in technical team management, P&L oversight, and cultivating partnerships with key clients.
  • Bilingual in French and English, possessing exceptional communication and interpersonal aptitudes.

PROFESSIONAL EXPERIENCE

Claranet
Service Delivery Manager
Aug. 2021 – Present - Overseeing key account client relationships and driving technical team performance (3 to 6 DevOps). - Agile project management, including web infrastructure migrations to cloud environments (Azure, AWS, GCP). - Financial oversight of customer P&L and ensuring project profitability.

Atos Big Data & Security
Service Delivery Manager
Jan. 2019 – Present - Directed a multinational team of engineers (25 in Poland, 10 in France, 5 in Romania) across diverse functions. - Central contact for clients, ensuring SLAs are met, coordinating projects, and managing request and incident workflows. - Identified pre-sales opportunities and tailored billing and contract strategies to enhance profit margins.

Atos Big Data & Security
Project Manager
Sep. 2017 – Dec. 2018 - Orchestrated IT support provider transitions and migrations like Ironport to Proofpoint. - Served as a critical liaison and project coordinator between client teams.

Atos Big Data & Security
Senior Architect & Pre-Sales Engineer (Solutions Architect)
Jan. 2017 – Sep. 2017 - Developed complete infrastructures from the ground up and excelled as a technical expert in client presentations. - Provided technical consulting for workplace security solutions and contract drafting.

Atos Global IT Unified Communication
Application Manager / Technical Project Manager
2014 – 2017 - Engineered and managed the transition of global mail platforms and SMTP infrastructures. - Achieved rigorous integration and decommissioning goals while driving technical projects.

ATOS Infogérance – Network & Security Solutions
System and Security Engineer
2004 – 2014 - Administered critical internet infrastructure services and managed high-value client relationships. - Led innovative projects to integrate LDAP systems and design global backup frameworks.

EARLIER CAREER

SCHLUMBERGER – Network Solutions
System Administrator and Technical Support
1997 – 2003

SCHLUMBERGER - CIS
Helpdesk, PC Desktop Support & User Training
1993 – 1997

TECHNICAL EXPERTISE

  • Windows Systems: Active Directory, DNS, DHCP, WINS, IIS, MS Proxy, MS Exchange.
  • Unix Systems: Solaris, Linux, DNS (Bind), Squid, Apache (Web and Reverse Proxy), LDAP (OpenLDAP & iPlanet), SMTP solutions.
  • Programming Languages & Environments: PHP, Perl, Shell scripting, ADA, CAML, RPG 400, COBOL.

EDUCATION AND TRAINING

  • Night Course in Algorithms and Programming 1994, Centre National des Arts et Métiers

  • Analyst/Programmer Training on IBM AS/400 1993, Institut Européen Informatique

  • International Baccalaureate 1991, American School of Paris

CERTIFICATIONS AND INTERESTS

  • Sauveteur Secouriste du Travail (lifeguard @ the workplace), 2010
  • Enjoys snowboarding, fitness, playing the guitar
  • Engages in Arduino & Raspberry Pi projects, photography
  • Practices Jiu-Jitsu
  • Passionate about leadership and parenting